Frequently asked
Questions, answered.
The things people ask before booking. If anything isn't covered here, send a note and I'll reply within 24 hours.
How long until I receive my photos?
Portrait and original event coverage packages are delivered within two weeks; commercial delivery is agreed in the quote. Corporate services are delivered within 5 business days. A preview of your images arrives within 72 hours of the session. Rush delivery available: +$100 for a faster turnaround on request.
See a sample gallery (fictional client) to preview a deliveryWhat deposit do you require to book?
A 30% retainer secures your date. It is non-refundable except where required by law. The balance is due on the day of the session. Card payments are processed by Stripe. All prices are in AUD. Prices are GST-inclusive. Nothing is added at checkout.
What's included in each package?
Every session includes the shoot itself, a personal pre-shoot consultation, professional colour and tone editing, and a private high-resolution online gallery you can download from and share. Two experiences: The Signature Experience (1-hour session, 6 retouched photographs) and The Statement Experience (2-hour session, 10 retouched photographs), delivered within two weeks. Additional images $25 each. Wedding collections include 400–800 edited images plus a highlight reel. Corporate headshots include 1–2 high-end retouched images per person; personal brand, executive and business event bookings include 5–7 high-end retouched images. Additional images are $25 each.
Do you travel? What about travel fees?
I'm based in Adelaide. Travel within 15 km of the studio is included. Beyond that, $20 per additional 10 km (part blocks round up). Interstate and destination weddings are quoted individually — get in touch for a custom proposal.
What's your rescheduling and cancellation policy?
Life happens. Cancel or reschedule with 7 or more days' notice at no fee. With less than 48 hours' notice, a $150 fee applies. Changes with between 2 and 7 days' notice are handled case by case. The retainer is non-refundable except where required by law.
Do you photograph weddings on weekdays?
Yes — and there's a 10% weekday discount across all wedding collections. Midweek elopements are one of my favourite things to shoot.
Do you offer couples packages?
Yes. Couples can book a portrait session, including a private high-resolution gallery. Two experiences: The Signature Experience (1-hour session, 6 retouched photographs) and The Statement Experience (2-hour session, 10 retouched photographs), delivered within two weeks. Additional images $25 each. For wedding coverage, get in touch for a custom proposal.
Can you photograph our team on site?
Yes. Corporate headshots keep lighting, background and crop consistent across the team and include 1–2 high-end retouched images per person. See Corporate & Teams on the services page.
How are my gallery and images protected?
Galleries use private links that search engines are told not to index, delivery images are watermarked, and a signed contract can never be edited. The full detail is on the How your images are protected page (/trust).
Will my photos be used on your website or social media?
Only if you're comfortable with it. Every contract includes a privacy option to keep your gallery completely private. If you opt in to sharing, you'll always be credited and tagged when relevant.
Still have a question?
The best sessions start with a real conversation. Book a free consultation or just send a message.